Monday, August 31, 2009
Mac users encounter Snow Leopard difficulties
It was supposed to be a smooth install, but thousands of angry Mac owners are demanding why an upgrade could go so wrong. Veronica Belmont, of Tekzilla, tweeted today that most of her friends were have trouble with the upgrades, and that she would wait it out. Anyway, a lot of people are pinning their hopes on Apple resolving these problems in a timely fashion.
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I updated to Mac's snow leopard recently and after various problems myself and after viewing various forums on the problems with this upgrade, have restored back to leopard. I realise that there are various good reasons Apple would have developed this new version but from one point of view they seemed to have "fixed a perfectly stable system". Printer problems, mobile broadband problems, various apps not working as they did, and forum comments prompted me to now wait some time before upgrading again. The problems may seem small but they bring Macs down to the same level as Microsoft.
Apple built its reputation on reliability, and the "it just works" paradigm. With this upgrade they have blown that - not even the restore from time machine worked as instructions which made my heart miss a few beats when it first failed (you have to boot from leopard - not snow leopard - it then works fine).
I find it hard to believe that Apple would not go to greater lengths to allow users to continue as they were during the transition and better get their act together before releasing the update. Many users rely on the normally expected reliability of the system.
Microsoft must be loving this release. Some have even likened it to the vista upgrade. If Microsoft manage to release a problem free windows 7 soon, it will reflect badly on Apple.
Apple ought to recall this release and do it again with "feeling" to save face.
As a devoted Mac user (still the best in my opinion), I hope Apple recovers from this in a timely manner - its a cut throat world out there.
Please Steve, get your act together again.
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